Privacy Policy

Privacy Policy Last Updated Date: 01/01/2024

Koyetech is committed to protecting the privacy and confidentiality of our users’ personal data. This Privacy Policy outlines the types of personal data we collect, how we process and protect it, and the rights you have over your personal data. This policy applies to all products and services offered by Koyetech , whether online or offline.

 

1. Personal Data We Collect

We collect different types of personal data based on the context of your interactions with our services. This includes, but is not limited to:

• Personal Identification Information: Name, email address, phone number, address.
• Account and Authentication Data: Username, password, account preferences.
• Financial Information: Payment details, transaction history (for subscription services or purchases).
• Technical Data: IP address, device ID, browser type, operating system, location data.
• Usage Data: Information on how you use our services, including pages viewed and interactions.

 

We do not collect sensitive personal data such as:

• Health Information
• Financial Information
• Biometric Data
• Racial or Ethnic Data

 

Note: We do not collect personal data from children under the age 18 anywhere.

 

2. How We Use Your Data

We process personal data based on various legal grounds:

• For Contractual Necessity:
• To provide the services you request.
• To process transactions, subscriptions, or service requests.
• For Legitimate Interests:

• To improve our services, personalize user experience, and for marketing purposes (subject to opt-out provisions).
• To ensure the security and protection of our services from fraud or misuse.

• With Your Consent:

• For processing sensitive personal data or where explicit consent is required (e.g., marketing emails).
• For data processing when transferring data to third countries or cross-border locations 

 

3. How We Share Your Data

We do not sell your personal data. However, we may share personal data under the following circumstances:

• With Service Providers: To facilitate service delivery (e.g., cloud storage, payment processors).
• For Legal Compliance: When required to comply with laws, regulations, or legal requests.
• With Affiliates and Business Partners: If necessary for business transactions, mergers, or acquisitions.

We require all third-party service providers to implement adequate safeguards and security measures to protect your personal data.

 

4. Data Retention Policy

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods depend on the type of data, regulatory requirements, or contractual obligations.

 

5. Cross-Border Data Transfers

If personal data is transferred to a jurisdiction with different data protection laws than your own, we ensure that such transfers are conducted under appropriate legal frameworks, including standard contractual clauses or international data transfer agreements.

• For Indian Residents: Cross-border data transfers from India will comply with the Digital Personal Data Protection Act, 2023. We will seek explicit consent where applicable and ensure that appropriate safeguards are in place to protect transferred data.

 

6. Your Privacy Rights

Depending on the jurisdiction, you may have the following rights over your personal data:

• Under the GDPR (European Economic Area):

• Right to Access: Obtain a copy of your personal data.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion of your personal data.
• Right to Restrict Processing: Request limitation of processing under certain circumstances.
• Right to Data Portability: Request a copy of your data in a structured format.
• Right to Object: Object to data processing, including for marketing purposes.

• Under the CCPA (California, USA):

• Right to Know: Request details of personal data collected.
• Right to Delete: Request deletion of personal data.
• Right to Opt-Out: Opt-out of data selling (if applicable).
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights under CCPA.

 

• Under the DPDP Act (India): If you are a resident of India, the Digital Personal Data Protection Act, 2023 grants you the following rights:

• Right to Access: Request details about how your personal data is processed.
• Right to Rectification: Request correction of inaccurate or outdated information.
• Right to Erasure: Request deletion of personal data under specific circumstances, such as when the data is no longer needed.
• Right to Withdraw Consent: You can withdraw your consent for processing at any time.
• Right to Grievance Redressal: File complaints with our appointed Grievance Officer.

 

7. Grievance Redressal Mechanism (For Indian Residents)

In compliance with the Digital Personal Data Protection Act, 2023, Indian residents may contact our Grievance Officer to file complaints regarding the handling of personal data. We will resolve your complaint within 30 days.

Grievance Officer Contact Information:

• Email: info@koyetech.com
• Address: Koyetech Private Limited, GroWork, Kapil Towers Level4, ISB Road, Hyderabad, 500032.

 

8. Data Breach Notification

We have implemented appropriate measures to detect, prevent, and respond to data breaches. In the event of a data breach that could pose a risk to your rights and freedoms, we will:

• Notify you and the relevant data protection authority (e.g., the Data Protection Board of India, European Data Protection Authorities, or California Attorney General) without undue delay.
• Provide information on the nature of the breach and recommended steps you should take.

 

9. Security Measures

We are committed to protecting your personal data through a variety of security measures, including:

• Access Control: We limit access to your personal data to authorized personnel only.
• Regular Audits: We conduct periodic audits to ensure compliance with our security policies.
• Encryption: We use encryption technologies to secure sensitive personal data.

 

10. Children's Privacy

We do not knowingly collect personal data from children under the age 18. If we become aware that we have inadvertently collected personal data from children without parental consent, we will take steps to delete the information promptly.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws or services. We will notify you of any material changes through our website or email notifications.

 

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Koyetech Private Limited
 Email: info@koyetech.com
 Address:
Koyetech Private Limited,
GroWork, Kapil Towers Level4,
ISB Road, Hyderabad, 500032.